Canvalite Eyelash Growth Serum (5ml*2)

Processing orders may need between 3-5 business days to be shipped out depending on stock availability.If you have any issues with your order, you can contact our customer service for further assistance. Our dedicated CS team will contact you within 24 hours.Shipping takes 3-20 business days to arrive, please refer to the table below for various shipping times to international destinations. Note:The shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to an invalid address, the customs clearance procedures or other causes. Tax Kindly note that all packages are shipped from our warehouses. Our items are shipping duty unpaid and therefore import tax may occur depending on your country's Customs and shipping method.

You may check with your local Customs Office for more information.

Shipping To USA UK & Canada:

Flat Rate Shipping (15 business days) Not Including Processing Time - $11.99 ($0-$169.99)
Flat Rate Shipping (15 business days) Not Including Processing Time - Free (Over $170)
Expedited Shipping (7 business days) Not Including Processing Time - $19.99 ($0-$169.99)
Expedited Shipping (7 business days) Not Including Processing Time-$13.99(Over $170)
To Rest of World:

Flat Rate Shipping (15 business days) Not Including Processing Time - $13.99 ($0-$169.99)
Flat Rate Shipping (15 business days) Not Including Processing Time - Free (Over $170)

Please be noted that handling time (1-5 business days) is NOT included.

Q: Where do you ship to?

A: We ship worldwide.

Q: Can I track my order?

A: Yes! Our service is fully traceable on websites such as: www.17track.net.


NOTE:

Due to the impact of COVID-19, we are experiencing delays in processing and shipping. Therefore, your order may take longer than usual to arrive and we are working diligently to get them to you as quickly as possible. Please don't worry. We're improving our delivery process to make your packages even safer.

We thank you for your patience as we fulfill orders as quickly and safely as possible and apologize for any inconvenience.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.To start a return, you can contact us at support@canvalite.shop. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return question at support@canvalite.shop.Damages and issuesPlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Exceptions / non-returnable itemsCertain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.ExchangesThe fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.RefundsWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7-15 work days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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